Customer Success Manager

Serve as a trusted advisor to top customers, ensuring their success and growth with Cato Networks.

• •As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal.
• •Key Responsibilities Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering) Own and orchestrate Cato’s post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells Requirements 5+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company Experience in full commercial negotiations as well as some technical escalation Experience and exposure working with networking or security software solutions Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner) Ability to effectively listen and truly understand the customer needs, even if they’re not effectively articulated, and find sustainable solutions